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27.02.2019
 

CCom was present at the 2019 Winter Academic Conference of the American Marketing Association (AMA) - one of America's key meetings of leading...
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23.10.2018
 

At this year's annual conference of the Association for Consumer Research (ACR) Marcus Opitz and Sabine Einwiller presented research - entitled...
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22.09.2018
 

Wolfgang J. Weitzl's article "Webcare's effect on constructive and vindictive complainants" has been accepted for publication in the Journal of...
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03.09.2018
 

At the 4th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR) in Calabria (Italy), CCom shared insights on the...
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29.07.2018
 

Webcare takes place in an open, public environment. The presentation of our reseach entitled 'Susceptibility to social influence: Its effects on...
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10.07.2018
 

The research article 'An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth' by Wolfgang Weitzl,...
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09.07.2018
 

At this year's 25th Bledcom, we presented our study on the influence of responsibility attribution elicited by critical media coverage on viewers'...
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29.06.2018
 

Can firms alter online complainants' failure attributions with complaint handling on social media? CCom provides some answers at the AMS World...
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18.06.2018
 

"Consumer engagement in the digital era: Its nature, drivers, and outcomes" was published in the "The handbook of communication engagement".
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16.06.2018
 

CCom on the consequences of service failures at the AMA SERVSIG annual conference.
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16.06.2018
 

Wolfgang Weitzl presented his research on social influences during online service recovery episodes at the 2018 annual conference of the European...
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01.06.2018
 

CCom participated with 7 contributions at the 68th annual conference of the International Communication Association in Prague.
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