At this year's 25th Bledcom, we presented our study on the influence of responsibility attribution elicited by critical media coverage on viewers'...
Can firms alter online complainants' failure attributions with complaint handling on social media? CCom provides some answers at the AMS World...
"Consumer engagement in the digital era: Its nature, drivers, and outcomes" was published in the "The handbook of communication engagement".
CCom on the consequences of service failures at the AMA SERVSIG annual conference.
Wolfgang Weitzl presented his research on social influences during online service recovery episodes at the 2018 annual conference of the European...
CCom participated with 7 contributions at the 68th annual conference of the International Communication Association in Prague.
