New publication on Internal Crisis Communication during the COVID-19 Pandemic


The study examines the influence of internal communication during organizational crises caused by the COVID-19 pandemic. Results show that informational and relational communication have a significant but distinct influence on how employees support their employer during the crisis.

While informational communication influences employees' acceptance of managerial decisions, relational communication exerts most influence on affective commitment, which is the strongest driver of job engagement. This shows that relationship-oriented communication that demonstrates appreciation and allows for participation is particularly important during a crisis, over and above delivering relevant information to employees quickly and reliably.

The article appeared open access (thanks to a voucher by Vienna University) in the Journal of Communication Management.